Cancellations
You may cancel orders before shipment or production for a full refund. Once shipped, cancellations are not possible.

Returns
We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Please ship returns to your local APEXINNO warehouse at your own expense.

Refunds
After inspection, we'll email refund approval status. Approved refunds will be processed to your original payment method within 5-7 business days.

Missing Refunds
First check with your bank (processing may take 3-5 days). If unresolved, contact us at marketing@apexinnoshop.com for assistance.

We offer global shipping with the following timelines:

Standard Processing
3-5 business days for order preparation and packaging

Shipping Options
• Standard: 10-15 business days
• Express: 5-8 business days
• Local Warehouses: 2-4 business days (when available)

Tracking numbers are provided within 24 hours of shipment. Remote areas may experience slight delays. For urgent inquiries, contact marketing@apexinnoshop.com.

Coverage
APEXINNO products come with a 12-month limited warranty covering manufacturing defects. Warranty is valid in the original country of purchase.

Process
1. Contact support with proof of purchase
2. Provide product details and issue description
3. We'll troubleshoot or arrange inspection
4. Approved claims receive replacement or repair

What's Not Covered
• Accidental damage or misuse
• Unauthorized modifications
• Normal wear and tear
• Products without valid proof of purchase

Complete warranty terms available at apexinno.com/warranty. Contact marketing@apexinnoshop.com for claims.

We're here to help with any questions:

Email Support
General inquiries: support@apexinnoshop.com
Warranty claims: marketing@apexinnoshop.com

Business Hours
Monday-Friday: 9AM-6PM EST
Saturday: 10AM-4PM EST

Live Chat
Available on our website during business hours

Average response time: 1 business day